FAQ | U.S.A. SUPPLEMENTS

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FAQ

HOW SOON WILL MY ORDER SHIP?


Your order will ship within 24 hours after your order has been received at our fulfillment center(s).

CAN I USE A PROMOTION CODE DURING CHECKOUT?


Yes, you can place an order utilizing a promotional code to receive a given discount at checkout. Send us a message and ask about our current discounts.

WHERE IS MY APPAREL?


USA Supplements apparel is shipped from a different warehouse than our supplements. If you ordered supplements and apparel together they will arrive separately and apparel will often arrive after your supplements.

DO YOU SELL WHOLESALE TO RETAIL STORES?


Yes, please message us at Info@usasupplements.com or call our customer service team at +1 (360) 562-0113.

DO I HAVE TO OWN A LARGE RETAIL STORE LIKE WALMART TO RETAIL YOUR PRODUCTS? DO YOU WHOLESALE TO SMALLER RETAIL STORES, MMA GYMS AND CROSSFIT GYM?


Yes, please message us at Info@usasupplements.com or call our customer service team at +1 (360) 562-0113.

CAN YOU MANUFACTURE OR PRIVATE LABEL SUPPLEMENTS FOR MY BRAND?


Yes, we have the capability to manufacture orders as small as 250 units or as big 250,000 units. Please message us at Info@usasupplements.com or call our customer service team at +1 (360) 562-0113.

WHAT HAPPENS IF MY PRODUCT IS OUT-OF-STOCK?


We rarely run out of stock however, If the item you ordered is out-of-stock or back ordered, a representative from our customer service team will contact you to provide possible options and/or a refund for the out-of-stock item(s).

WHEN CAN I EXPECT MY BACK ORDERED PRODUCT?


We keep high levels of inventory so we almost never run out. However If the item you ordered is on back order you can expect your product within a few weeks. If you would like a more exact date of arrival our Customer Service team will be happy to help you out.

HOW SECURE ARE MY ORDER TRANSACTIONS?


All transactions are encrypted with the use of a Secure Socket Layer (SSL) Certificate to protect sensitive information such as usernames, passwords and credit card numbers. All your information is securely transferred over the Internet to safeguard each individual transaction.

DO YOU SPONSOR ATHLETES OR HAVE AN AFFILIATE PROGRAM?


Please take a look at our partnership program here.

WHAT COUNTRIES DO YOU SHIP TO?


We ship to all U.S states including Alaska and Hawaii. We will ship to retail stores outside of the US, for information please contact us at info@usasupplements.com or call our customer service team at +1 (360) 562-0113.

DO YOU SHIP TO P.O BOXES?


Yes, we do deliver to P.O Boxes in all U.S states via UPS SurePost. You can find more information about UPS SurePost by visiting UPS.com

DO YOU SHIP TO APO, FPO AND DPO MILITARY ADDRESSES?


Yes, we do ship to APO, FPO and DPO military addresses via UPS SurePost. You can find more information about UPS SurePost by visiting UPS.com

HOW DO I TRACK MY ORDER?


We will email you tracking information to the email you provided. If you have any issues please contact us and we will provide shipping details.

 

WHAT IS YOUR REFUND POLICY? 100%MONEY BACK GRANTEE!


To receive a refund, please call our customer service team at +1 (360) 562-0113 or email info@usasupplements.com. If customer service requires you to return the product, your refund will be issued once your return has been received at our distribution center. If no return is required, and customer service is in agreement, you will receive a refund.
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